SOILMOISTURE ORDERING TERMS AND CONDITIONS
Prices
All prices are subject to change without notice.
Damaged in Shipping
All damages should be reported to the carrier when the package is received. We request that you take pictures of all the cartons and items that were damaged. Please notify Soilmoisture of any problems immediately. Claims reported more than 30 days after receipt of order may be denied.
Returns/Exchanges Overview
Our goal is that our customers are completely satisfied with their purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return or exchange your purchase.
Soilmoisture Return/Repair Policy
New, unused items sold within 30 days of delivery may be returned for a full refund. If you wish to return an item after 30 days, then a 25% restocking fee will apply.
If you have an item that you need to return for repair or refurbishing, please contact our sales department at sales@soilmoisture.com
Soilmoisture will pay the return shipping costs if the return is a result of our error.
Items that cannot be returned are special order ceramics, items that have been used or damaged and cannot be returned to inventory to resell.
All returns, or goods being returned for repairs, must be assigned a Return Materials Authorization (RMA) Number. Contact Sales for an RMA number before returning any merchandise for any reason. Soilmoisture is not responsible for any merchandise returned without an RMA number.
Returned merchandise will be inspected and may be subject to a restocking fee.
When requesting an RMA Number, the information you will need to provide us is:
- Your name, phone number and email address so we can contact you.
- Invoice Number, original Purchase Order Number or Soilmoisture’s Sales Order number assigned to the item in question.
- Information on why you are returning the item, such as duplicate order, ordered wrong item, etc.
- If you are having a problem with an item, please:
a. Describe the problem you are having with your equipment.
b. Describe what you were doing or the event when the problem first occurred or was noticed.
c. So that we can better assist you, please provide photos if possible.
